Here's a step by step procedure on how to reverse credit.
*Note: If the patient paid the deposit via the link in Deposit Request, you will need to refund it outside of Zavy, then follow the steps below to take out the deposit from patient's account credit.
Go to the Patient Profile and Select Invoices.
2. Once you are on the Invoices page, On the left hand side portion of the screen, Go to Account Credit and Click on Adjust.
3. On the Adjust Account Credit screen, key in the Date, put in the Amount of the credit that needs to be reversed with a Negative/Minus Sign > Select the Transaction Method, can choose between, Cash, Cheque, HICAPS, and Others. > Add the Description and Click Add.
Note: The date of reversal will be the date when you create it and that's how it will reflect on the report.