In the Zavy Review and Feedback system, patients can easily leave Google Reviews and provide feedback through our customised rating questions.
This dual approach is crucial for the success of a dental practice. A robust NPS (Net Promoter Score) and review system not only helps attract new patients through positive Google Reviews but also provides valuable insights into patient satisfaction through tailored feedback.
Understanding what patients appreciate and where improvements can be made allows practices to enhance the patient experience, build stronger relationships, and ultimately drive growth. With Zavy, you can gather the feedback you need to elevate your practice's reputation and service quality.
This Reviews system will enable your practice to get Reviews from your patients. First, you'll need to create the Review Templates to send to patients.
Navigate to Settings > Reviews and Click on "Create Review Template"
Add the template Title.
The welcome message will appear on your review page, prompting patient to fill in the form. Additionally, you can enable the "Add Comments" option to allow patients to provide their feedback/response.
To add questions, click on the
button. You can remove the questions from the list by clicking the 
button.
*Patients will be able to give 1-5 star ratings on each question.
For Appointment Reviews, please see the article below:
http://help.zavy.com/en/articles/10004729-appointment-reviews
For enabling Google Reviews, please see the article below:
http://help.zavy.com/en/articles/10004343-how-to-manually-request-a-review-from-patient