You can now manually cancel a HICAPS Claim in Zavy without using the terminal. This is useful if 24 hours have passed and the health fund has accepted the claim, giving you more flexibility in managing your claims.
Navigate to patient's Invoice Tab and select the invoice associated with the HICAPS claim you wish to cancel.
In the Invoice Details section, scroll down to the Transaction History and identify the specific HICAPS Claim transaction that needs to be cancelled. On the far right of the selected transaction, click the three-dot button(...) and choose the Cancel Claim option from the dropdown.
In the Cancel Claim panel, click the Mark as Cancelled button under the Manual section to confirm the cancellation.
A downloadable receipt will appear. Download the receipt, then close it by clicking the X button in the top left corner.
A record of the HICAPS-Cancellation will be added to the Transaction History for reference.
