Zavy now allows you to automatically charge cancellation fees to a patient’s stored payment card — helping reduce no-shows and last-minute cancellations.
These payments are securely processed through a verified third-party provider, ensuring full compliance and peace of mind for both you and your patients.
Why use automated cancellation fees?
Late cancellations and no-shows can significantly impact your practice’s time and revenue. Enabling automated fees:
Acts as a clear deterrent for missed appointments
Streamlines your admin workload
Reinforces the value of your time
Before you get started
To use this feature effectively, make sure to:
Set clear terms and conditions around your cancellation policy
Define a maximum charge limit in your settings
We’ve prepared a step-by-step series of articles to help you configure and manage this feature in your practice.