Appointment status is manually tagged by the reception if the patient has arrived, ready, in progress, completed, missed, or late cancellation.
Every business is different and tese status may not be used by all businesses, I do highly recommend using at least the arrived, completed and missed status for basic tracking of some KPIs which are required by some reports.
Open the scheduled appointment in the Calendar screen
Appointment Status is on the left side of the screen
by default, the appointment is tagged as Scheduled
Appointment status
Arrived is used to track when a patient has arrived in the practice
Ready In some instances, the front desk needs to pull up some data or process some documentation or paperwork. Once all of these are completed the status can now be changed to Ready
In Progress is used if the practitioner is already attending to the patient
Complete Once all the procedures and invoices are done, the appointment can now be marked as Completed, the appointment colour automatically changes to green, as a quick indicator on the appointment book the patient attended and has completed their visit.
Missed is used if the patient is a no-show without any notification that they will not be able to attend, sometimes referred to as FTA or DNA
Late Cancellation is generally used for appointments cancelled within 24 hours of the appointment